Required Competency and Skillset to be a Waver

• Bachelor’s degree or equivalent experience strongly preferred
  
• 4+ years of relevant work experience in customer service and customer experience
  
• Knowledge and understanding of Flutterwave’s product and service offerings
  
• Proven expertise in fostering strong relationships with customers
  
• Efficient multi-tasker and ability to work & deliver under pressure
  
• Excellent client management, communication, negotiation and problem-solving skills
  
• Experience creating and presenting reports to executive management
  
• Proficiency in Microsoft Office Suite
  
• Authorization to work in Nigeria without sponsorship
  
• Professional fluency in french is required
  

• Serve as the lead point of contact for all customer account management matters
  
• Build and maintain strong, long-lasting client relationships
  
• Ensure customers’ needs and demands are well communicated
  
• Ensure services are rendered and delivered in a timely fashion
  
• Forecasts and tracks key accounts metrics
  
• Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals
  
• Identify opportunities to grow business with existing customers
  
• Develop clear and trackable accounts plan for assigned merchants
  
• Monitor merchant fees and track margin to ensure profitability
  
• Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders
  
• Prepare reports on account status
  
• Ensure that customer complaints are investigated and promptly resolved across all channels
  
• Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead