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Marriott International

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Kenya
Nigeria
Uganda

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Reservations Agent

Closing: May 7, 2024

5 days remaining

Published: Apr 27, 2024 (5 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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  • The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Skills, Knowledge and Expertise

  • Good knowledge of Opera PMS
  • At least 1 year of previous experience in a reservation’s role.
  • Excellent proficiency in and English, both written and spoken.
  • Sales and guest relations skills.
  • Detail-orientated.
  • Good communicator and listening skills.
  • Demonstrate energy and enthusiasm.
  • Ability to identify errors and proper reporting.


Responsibilities
  • The incumbent of this position is responsible to materialize the maximum number of requests and reservations.

Skills, Knowledge and Expertise

  • Good knowledge of Opera PMS
  • At least 1 year of previous experience in a reservation’s role.
  • Excellent proficiency in and English, both written and spoken.
  • Sales and guest relations skills.
  • Detail-orientated.
  • Good communicator and listening skills.
  • Demonstrate energy and enthusiasm.
  • Ability to identify errors and proper reporting.


  • Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
  • Ensure clients’ satisfaction and adherence to Kempinski service standards.
  • Follow internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the department superiors.
  • Spot-check reservations made the previous day and check all VIP arrivals.
  • Follow the internal up-sell programme for Reservations department.
  • Perform any other duties as assigned to them by management.


Tags

Customer support, client care jobs

Restaurant, hospitality, travel industry jobs

Entry and Basic-level jobs

Jobs in Nairobi

Jobs in Kenya

Customer support, client care jobs in Nairobi

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