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The Brandstore Kenya
Nairobi, Kenya
Closing: Feb 25, 2024
This position has expiredPublished: Feb 5, 2024 (2 months ago)
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Hair Central, a branch of The Brandstore Kenya is a new HD human hair wig studio/store for the modern day woman.
We are searching for a skilled and personable hair stylist to join our flagship wig studio.
In this role, we are looking for a trendy fashion savvy individual who will bring the vision that our clients have to life.
We are therefore in search of an individual who is familiar with trending hairstyles, wig types, frontals and different install and styling techniques who is capable of recreating them on clients with different hair types.
Hair Central, a branch of The Brandstore Kenya is a new HD human hair wig studio/store for the modern day woman.
We are searching for a skilled and personable hair stylist to join our flagship wig studio.
In this role, we are looking for a trendy fashion savvy individual who will bring the vision that our clients have to life.
We are therefore in search of an individual who is familiar with trending hairstyles, wig types, frontals and different install and styling techniques who is capable of recreating them on clients with different hair types.
Summary of overall Key roles & responsibilities:
As a wig installer/stylist, you will be required to install, style, trim, cut, shape and color wigs/weaves.
Your role will require a high level of customer interaction on a daily basis. As such, excellent communication, sales and customer service skills are a prerequisite to being able to meet your goals.
Specific duties include:-
Assisting with wig sales
Assisting customers select a wig that suits their style and color preferences
Installing, styling and colouring wigs for customers, if necessary.
Wig repair skills are an added advantage
Cutting/Shaping and styling hair
Excellent time management skills offering the best service possible with a short turn around time
Product Maintenance
Keep the display shelves tidy and clean at all times.
Maintain clean testing & demonstration tools.
Adhere to showroom procedures for checking, merchandising, and displaying stock.
Maintain and safeguard all company equipment including assets (this includes & is not limited to wig sewing machine, hair styling equipment, Phone, credit card machines etc).
Take ownership and responsibility for security within the showroom and be on the lookout for shoplifters.
Sales and Customer Experience roles
Spend quality time with customers, give advice and guidance on hair selection.
Recommend the right hair products, and advice on maintenance to customer
Up-sell and cross-sell to drive company sales and productivity.
Be aware of products out of stock and what substitute products to recommend.
Conduct consultations and advise on new trends
Upgrade product knowledge (specifically human hair, hair products) and keep a deep knowledge of our product range. You are expected to know the full product range at all times.
Other duties
Report on customer feedback and complaints
Perform quality check on hair
Beware of and report on the latest trends
Complete and update all required administrative reports
Beware of and report on competitor prices and deals
Additional duties as may be assigned by the Sales Manager
Qualifications
Certificate or Diploma in Hairdressing
1 to 2 years experience working in a salon
Wig/weave installation skills is a MUST
Ability to communicate in English and Swahili
Behavioural Competence
Proactive, time-conscious, efficient, and consistent in their work.
Ability to work under pressure with minimum supervision and be self-driven.
Possess excellent communication and interpersonal skills.
Pay attention to detail.
Great customer service skills: Ability to listen closely to clients’ wants and needs.
Ability to follow instructions.
Keep up with the latest beauty trends.
Closely follow safety, sanitation, and health standards.
Have the ability to assess the needs of clients.
Meet quality standards for service.
Friendly and confident.
Team player.
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