What We're Looking For

Essential

We're looking for someone who has:

● A Diploma or Bachelor's Degree in a Business-related field.

● 1–2 years' experience in telesales or a call centre environment.

● Previous experience within financial services or retail telesales.

● Strong computer literacy and confidence using CRM or digital systems.

● Excellent verbal communication and presentation skills.

● Strong organizational and time management skills.

● High attention to detail and ability to manage confidential information.

● A customer-first mindset with a passion for delivering exceptional service.

● The ability to work both independently and as part of a team.

Desirable

It would be an advantage if you have:

● Fluency in both English and Swahili.

● Experience supporting collections or customer account management.

● Experience working within fintech, lending or financial services.

You'll Thrive in This Role If You

● Enjoy speaking with customers and building genuine relationships.

● Are motivated by achieving targets and delivering results.

● Stay positive and solution-focused, even when handling challenging conversations.

● Are organised, proactive and able to manage multiple priorities.

● Thrive in a fast-paced, customer-focused environment.

● Take ownership of your work and enjoy continuously improving your performance.

● Want your work to make a meaningful difference to small business owners.