Customer support, client care Jobs for Entry and Basic-level in Africa

7 jobs found

Sun King

Area Paygo Phone Supervisor, Ilorin North (Kwara State)

Lagos Nigeria
Closed for applications
DHL Kenya

Customer Experience Trainee

Nairobi Kenya
Closed for applications
National Bank of Kenya

Customer Experience Consultant

Nairobi Kenya
Closed for applications
Oasis Outsourcing

Kenya Customer Service Representative

Nairobi Kenya
Closed for applications
Teleperformance

WFM Real Time Analyst I

Nairobi Kenya
Closed for applications
Oasis Outsourcing

Customer Service Representative - GA

Nairobi Kenya
Closed for applications
Oasis Outsourcing

Customer Service Agent

Nairobi Kenya
Closed for applications
Oasis Outsourcing

Client Services Associate – Payroll & Accounting

Nairobi Kenya
Closed for applications

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Influx. Inc

Customer Service Agent - CSA

Nairobi Kenya
Closed for applications

Country / Region

Profession (Entry and Basic-level)

Seniority (Customer support, client care)

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Sun King

Energy + 2 more

Area Paygo Phone Supervisor, Ilorin North (Kwara State)

Closed for applications
Job details

Contract Type

Description
You might be a strong candidate if you
  • Possess an HND or B.Sc. in a Business or related field, with a minimum of one year of sales experience in the mobile phone or a similar industry.
  • Demonstrate strong relationship-building and field execution skills.
  • Have a solid understanding of local retail markets (both urban and rural).
  • Be digitally literate, with basic knowledge of CRM and inventory management tools.
  • Exhibit excellent communication and problem-solving skills.
  • Be willing to travel extensively and work in the field.


Responsibilities
1. Agent Acquisition & Development
  • Train agents and ensure they are certified (via Litmos)
  • Recruit agents, onboard and maintain a healthy number of agents.
2. Sales & Productivity
  • Ensure achievement of the monthly phone sales target.
  • Maintain consistent productivity levels, including total units sold and the number of active selling agents month over month.
3. Portfolio Collection Performance
  • Ensure strong collection performance across all portfolios.
  • Minimize the First Payment Default (FPD) rate.
  • Reduce product repossessions and ensure proper procedures are followed when repossession is necessary.
4. Agent Engagement & Support
  • Ensure agents consistently attend table meetings.
  • Confirm that agents maintain adequate phone inventory levels.
  • Enforce compliance with inventory management policies.
  • Ensure agents adhere to branding guidelines.


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