For employers

Published

Industry

Customer support, client care Jobs in Entry and Basic-level

21

jobs

MacTay Consulting

CLOSED

Contact Center Personnel

Lagos, Nigeria

Closed 2 days ago

NielsenIQ

CLOSED

Customer Success Executive

Lagos, Nigeria

Closed 21 days ago

The Ministry of Tourism, Wildlife and Antiquities

CLOSED

Apprenticeship – Tour Guides

Kampala, Uganda

Closed 12 days ago

The Ministry of Tourism, Wildlife and Antiquities

CLOSED

Apprenticeship – Receptionist

Kampala, Uganda

Closed 12 days ago

The Ministry of Tourism, Wildlife and Antiquities

CLOSED

Apprenticeship – Waiters / Waitresses

Kampala, Uganda

Closed 12 days ago

Kempinski Hotels

CLOSED

Reservations Agent

Nairobi, Kenya

Closed 15 days ago

Liberty Uganda

CLOSED

Receptionist

Kampala, Uganda

Closed 24 days ago

Moniepoint Incorporated

CLOSED

Customer Success Representative (Katsina)

Katsina, Nigeria

Closed 11 days ago

MuduPay

CLOSED

Customer Service Officer

Kampala, Uganda

Closed 14 days ago

Get personalised job alerts directly to your inbox!

Radisson Hotel Group

CLOSED

Server / Waiter / Waitress

Lagos, Nigeria

Closed 12 days ago

Country / Region

Kenya
Nigeria
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

CLOSED FOR APPLICATIONS

Contact Center Personnel

Closing: May 20, 2024

This position has expired

Published: May 3, 2024 (19 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Qualifications and Skills
  • High School Diploma or equivalent; additional education or training in customer service or relevant field is a plus.
  • Must have 1-3 years experience
  • Proven experience in a customer service or call center environment is preferred.
  • Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
  • Strong active listening and problem-solving skills, with the ability to empathize with customers and handle difficult situations calmly and effectively.
  • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail.
  • Proficiency in using computer applications and call center software, with the ability to navigate multiple systems simultaneously.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required.
Responsibilities
Qualifications and Skills
  • High School Diploma or equivalent; additional education or training in customer service or relevant field is a plus.
  • Must have 1-3 years experience
  • Proven experience in a customer service or call center environment is preferred.
  • Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
  • Strong active listening and problem-solving skills, with the ability to empathize with customers and handle difficult situations calmly and effectively.
  • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail.
  • Proficiency in using computer applications and call center software, with the ability to navigate multiple systems simultaneously.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required.

Key Duties

  • Answer incoming calls from customers and respond to inquiries or resolve issues promptly and professionally.
  • Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys as required.
  • Identify and escalate priority issues to the appropriate department or supervisor for resolution.
  • Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, or comments.
  • Follow communication scripts and guidelines when handling different types of calls and customer inquiries.
  • Meet or exceed performance targets for call handling, customer satisfaction, and other key performance indicators (KPIs) as set by the organization.
  • Stay updated on product or service information, promotions, and company policies to provide accurate information to customers.
  • Collaborate with team members and other departments to ensure seamless customer service delivery and resolution of customer issues.
  • Participate in ongoing training and development programs to enhance job knowledge and skills.
  • Adhere to company policies and procedures, including confidentiality and data protection guidelines, at all times.

Tags

Customer support, client care jobs

Consulting, business support, auditing industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search