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Mid-level Jobs in Africa

867 jobs found

MTN Nigeria

Officer - Banking and Reconciliation

Ikoyi

• Nigeria

Closed for applications
Jhpiego

Basic Emergency Obstetrics and Newborn Care (BEmONC) Capacity Builders

Birnin Kebbi

• Nigeria

Closed for applications
International Rescue Committee

Nutrition Officer - Gubio

Gubio

• Nigeria

Closed for applications
NCBA

Customer Experience Officer

Kampala

• Uganda

Closed for applications
MTN Nigeria

Manager - Customer Acquisition and Compliance

Ikoyi

• Nigeria

Closed for applications
Sunculture

Warehouse Manager

Nairobi

• Kenya

Closed for applications
World Food Programme

Programme Policy Officer (Gender, Protection & Inclusion Community Engagement)

Abuja

• Nigeria

Closed for applications
Malaria Consortium

State Campaign Manager - Borno

Maiduguri

• Nigeria

Closed for applications
Co-operative Bank

Sacco Human Resource and Administration Manager

Nairobi

• Kenya

Closed for applications

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Kenya School of TVET

Accountant I (Grade K)

Nairobi

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Profession (Mid-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Industry (Mid-level)

Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,

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MTN Nigeria

Telecommunications

Officer - Banking and Reconciliation

Closed for applications
Ikoyi • Nigeria
Job details

Contract Type

Description
Education:
  • First Degree in Finance, Accounting, Social Science
  • Fluent in English
Experience:
3 - 7 years’ experience with experience working with others
  • Experience working in a medium-sized organization.
  • Experience in a call center (Prepaid & Postpaid) environment
  • Experience in a Customer Service-related role
  • Experience in Data Analysis, Reconciliation and Reporting using basic tools, e.g. Excel, SAS, SQL, etc.
  • Experience working with at least one Billing System as a customer facing function
  • Experience in Customer Relationship Management tool
  • Understands Prepaid and Postpaid Charging concepts.
  • Attention to details


Responsibilities
  • Reconciliation
    • Reconcile customer bank statements with internal financial records, identifying discrepancies and resolving issues.
    • Conduct daily checks on digital payment platform reports to reconcile payment gateway transactions for onward processing of refunds.
    • Capture successful transactions (Airtime/Data) that are unfulfilled for various payment options (Bank Pay/USSD/Card/NQR/MoMo) via channels like eShop and myMTN App.
    • Conduct daily reconciliation of unfulfilled transactions for MoMo and share with relevant stakeholders for refunds.
    • Conduct daily reconciliation of eShop revenue streams (Device/Data) to ensure alignment with the payment gateway platform.
  • Transaction Verification
    • Verify transactions such as payments, receipts, and transfers to ensure accuracy and legitimacy.
    • Investigate and resolve discrepancies such as missing payments or incorrect transactions.
    • Process daily chargeback transactions from payment processors, banks, fintech's and validate each case by providing successful transaction evidence or rejecting invalid claims.
  • Effectively identify, resolve customer queries with timely follow‑through and feedback, while maintaining required service quality standards.
  • Engage and Manage customers complaints on erroneous bank recharges from all Nigerian banks, convenient channels, and trade partners, collaborating with partners/banks for resolution.
  • Efficiently support key account partnering banks on payment complaints.
  • Receive payment advice from CRX/SME account officers, partners, sales partners, and frontline staff for adoption into clients’ accounts.


Tags
Accounting, finance, banking, insuranceTelecommunicationsMid-levelNigeria

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