Experience & Qualifications:

• 3-5 years of experience in service operations, warranty administration, service billing, or aftersales support.
  
• Hands-on experience managing warranty claims with OEMs or suppliers, including documentation, follow-ups, and claim resolution.
  
• Experience working with job cards, work orders, and service invoicing, including labor, parts, and cost validation.Proven ability to coordinate across technical, operations, stores, and finance teams.
  
• Experience analyzing operational data and producing dashboards, reports, and performance summaries.
  

You might like this job if:

• You believe in the future of electric mobility and want to contribute to its growth in Africa.
  
• You thrive in fast-paced environments with evolving technology.
  
• You enjoy problem-solving, documentation, and interfacing with technical and non-technical teams.
  
• You are process-driven and meticulous in record keeping.
  
• You want to work in a mission-driven team transforming public transport.
  

Skills & Attitude:

• Excellent documentation, reporting, and analytical skills.
  
• Strong communication and coordination abilities with OEMs, suppliers, and internal teams.
  
• Highly organized with a track record of process discipline.
  
• Ability to work cross-functionally with service, operations, parts, and finance teams.
  
• Customer-oriented mindset with high attention to detail.
  
• Self-starter, proactive, and adaptable in a start-up environment.
  

Billing & Job Card Management

• Ensure all job cards are accurately costed, correctly classified (billable vs non-billable), and supported by proper documentation.
  
• Ensure timely billing in line with agreed service-level timelines.
  
• Verify billing accuracy, including labor hours, parts usage, and service descriptions.
  
• Work closely with Service Leads and Technicians to resolve job card discrepancies before invoicing.
  
• Engage external customers and SACCO’s to clarify billing queries, service charges, or invoice disputes.
  
• Support Finance with accurate data for invoice generation and reconciliation.
  
• Track and report on billing errors, delays, and rework, and drive corrective actions.
  

Warranty Management

• Owns the end-to-end management of warranty cases, from incident logging to claim closure.
  
• Submits and tracks warranty claims with OEMs, including approvals, rejections, and pending cases.
  
• Coordinates repair scheduling, parts replacement, and logistics for warranty-related issues.
  
• Supports service teams with diagnostics, root cause analysis, and technical incident reporting.
  
• Monitors warranty performance through dashboards, turnaround times, and aging analysis.
  
• Identifies recurring warranty issues and escalates trends to Engineering and OEMs.
  
• Prepares regular warranty performance and cost reports for management.
  
• Works closely with Service Leads, Stores, and Finance to align repairs, inventory, and financial adjustments.