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Alfred and Victoria Associate, Deloitte Nigeria, ECWA College of Nursing Sciences, EGBE, UNICEF, University of NairobiProfession (Mid-level)
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Seniority (Administrative, clerical)
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Access Bank
Banking + 2 more
Description
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field
- 10+ years of experience in technical writing, documentation management, or related IT delivery roles
- Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
- Proven experience supporting large-scale IT projects or digital transformation initiatives
Responsibilities
- Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
- Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
- Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
- Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
- Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
- Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
- Act as the single point of accountability for documentation quality across all IT initiatives.
- Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
- Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
- Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.
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