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Xtreme Hygiene solutions

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FINANCE / ACCOUNTS HEAD

Kampala, Uganda

Only on Fuzu

Call Center Customer Care Agent

Closing: Jul 22, 2022

25 days remaining

Published: Jun 24, 2022 (3 days ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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LOCATION: Call Center Branch

Job Purpose:


This position is responsible for promptly receiving incoming calls and responding appropriately to complaints or queries from customers to meet customer needs and enhance customer satisfaction.

Establishes Lending viability by obtaining client information; determining eligibility; maintaining database

KNOWLEDGE, SKILLS AND EXPERIENCE

A minimum level of academic and professional qualification required to perform effectively in the role

  • Diploma or Bachelor degree in any relevant field

A minimum level of experience required to perform effectively in the role

  • Two (2) years of relevant working experience, with 1 year in a similar position in an

    organization of similar size in operations

  • Required language proficiency, knowledge of customer service principles, practices and

    knowledge of call Center telephony and technology.

Competencies:

Technical

a) Proficiency in computer applications,

b) Good data entry and typing skills.

Behavioral

a) Verbal and written communication skills

b) Listening skills

c) Analytical skills

d) Problem solving skills

e) Customer service skills

f) Persuasiveness and adaptability

g) Stress tolerance and reliance


Responsibilities


LOCATION: Call Center Branch

Job Purpose:


This position is responsible for promptly receiving incoming calls and responding appropriately to complaints or queries from customers to meet customer needs and enhance customer satisfaction.

Establishes Lending viability by obtaining client information; determining eligibility; maintaining database

KNOWLEDGE, SKILLS AND EXPERIENCE

A minimum level of academic and professional qualification required to perform effectively in the role

  • Diploma or Bachelor degree in any relevant field

A minimum level of experience required to perform effectively in the role

  • Two (2) years of relevant working experience, with 1 year in a similar position in an

    organization of similar size in operations

  • Required language proficiency, knowledge of customer service principles, practices and

    knowledge of call Center telephony and technology.

Competencies:

Technical

a) Proficiency in computer applications,

b) Good data entry and typing skills.

Behavioral

a) Verbal and written communication skills

b) Listening skills

c) Analytical skills

d) Problem solving skills

e) Customer service skills

f) Persuasiveness and adaptability

g) Stress tolerance and reliance


a) Managing inbound calls and take note of clients’ queries, complaints and offer solutions.

b) Identify and escalate unresolved issues

c) Determines eligibility by comparing client information to requirements.

d) To handle customers across different social media platforms

e) Gathering information on products and seeking customer satisfaction feedback.

f) Informs clients on new or existing products, loan payment procedures

g) Maintains communication equipment by reporting problems.

h) Accomplishes sales and organization mission

i) Build sustainable relationships and engage customers by taking the extra mile


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