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Premier Credit Limited
Only on FuzuCall Center Customer Care Agent
Kampala, Uganda
Yusudi
Only on FuzuCall Centre Manager
Kampala, Uganda
Yusudi
Only on FuzuPartnerships Manager
Kampala, Uganda
Girls Unstoppable Uganda
Only on FuzuSales And Marketing Officer
Kampala, Uganda
The Pearl of Africa Oil & Nut Company
Only on FuzuExecutive Assistant To The Managing Director
Kampala, Uganda
Karibu Fountains limited
Only on FuzuSales Person
Kampala, Uganda
TechBuzz Hub
Only on FuzuPROFESSIONAL ENTRY LEVEL VOLUNTEERING OPPORTUNITIES
Kampala, Uganda
Mondo
Only on FuzuCOUNTRY COORDINATOR
Kampala, Uganda
Xtreme Hygiene solutions
Only on FuzuL & D ATTENDANT – WASHER
Kampala, Uganda
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Xtreme Hygiene solutions
Only on FuzuFINANCE / ACCOUNTS HEAD
Kampala, Uganda
Closing: Jul 22, 2022
25 days remainingPublished: Jun 24, 2022 (3 days ago)
Job Requirements
Education:
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Work experience:
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Language skills:
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Job Summary
Contract Type:
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LOCATION: Call Center Branch
Job Purpose:
This position is responsible for promptly receiving incoming calls and responding appropriately to complaints or queries from customers to meet customer needs and enhance customer satisfaction.
Establishes Lending viability by obtaining client information; determining eligibility; maintaining database
KNOWLEDGE, SKILLS AND EXPERIENCE
A minimum level of academic and professional qualification required to perform effectively in the role
Diploma or Bachelor degree in any relevant field
A minimum level of experience required to perform effectively in the role
Two (2) years of relevant working experience, with 1 year in a similar position in an
organization of similar size in operations
Required language proficiency, knowledge of customer service principles, practices and
knowledge of call Center telephony and technology.
Competencies:
Technical
a) Proficiency in computer applications,
b) Good data entry and typing skills.
Behavioral
a) Verbal and written communication skills
b) Listening skills
c) Analytical skills
d) Problem solving skills
e) Customer service skills
f) Persuasiveness and adaptability
g) Stress tolerance and reliance
Responsibilities
LOCATION: Call Center Branch
Job Purpose:
This position is responsible for promptly receiving incoming calls and responding appropriately to complaints or queries from customers to meet customer needs and enhance customer satisfaction.
Establishes Lending viability by obtaining client information; determining eligibility; maintaining database
KNOWLEDGE, SKILLS AND EXPERIENCE
A minimum level of academic and professional qualification required to perform effectively in the role
Diploma or Bachelor degree in any relevant field
A minimum level of experience required to perform effectively in the role
Two (2) years of relevant working experience, with 1 year in a similar position in an
organization of similar size in operations
Required language proficiency, knowledge of customer service principles, practices and
knowledge of call Center telephony and technology.
Competencies:
Technical
a) Proficiency in computer applications,
b) Good data entry and typing skills.
Behavioral
a) Verbal and written communication skills
b) Listening skills
c) Analytical skills
d) Problem solving skills
e) Customer service skills
f) Persuasiveness and adaptability
g) Stress tolerance and reliance
a) Managing inbound calls and take note of clients’ queries, complaints and offer solutions.
b) Identify and escalate unresolved issues
c) Determines eligibility by comparing client information to requirements.
d) To handle customers across different social media platforms
e) Gathering information on products and seeking customer satisfaction feedback.
f) Informs clients on new or existing products, loan payment procedures
g) Maintains communication equipment by reporting problems.
h) Accomplishes sales and organization mission
i) Build sustainable relationships and engage customers by taking the extra mile
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.