Handle inbound customer upgrade and device requests end-to-end; verifying customer information, understanding their needs, and connecting them to the right products and plans with confidence and care.

Identify and convert upsell opportunities naturally within every customer interaction, offering additional products and services that genuinely enhance the customer's M-KOPA experience.

Provide device and app support when customers need it, troubleshooting issues and ensuring customers walk away from every call more empowered than when they called in.

Demonstrable experience in a call centre or customer service environment, with exposure to Sales or Telesales and a proven ability to build trust with customers quickly over the phone.

Strong communication skills and natural empathy; you know how to listen, how to guide, and how to turn a hesitant customer into a confident one.

Comfort with CRM systems and digital tools, or the demonstrated ability to pick them up fast — accuracy and documentation matter as much as the conversation itself.