Qualification and experience

• A minimum of a bachelor's degree in Business Management, Education, IT or a related field from an accredited University.
  
• At least two (2) years of experience in the administration of academic/student customer service.
  
• Proficient in relevant computer applications
  
• Capable of working independently and committed to collaborating with colleagues across the university.
  
• Flexible, adapting the support they offer to the needs of the students in this evolving role
  

• Assist students in unit registration, examination registration, and exemption applications.
  
• Monitor and maintain teaching staff attendance records, ensuring prompt follow-up on missed or late classes with lecturers and HoDs.
  
• Collect and analyse student attendance data and prepare reports.
  
• Act as the primary point of contact for student inquiries and resolve issues efficiently, escalating only when necessary.
  
• Collect and coordinate student feedback, complaints, and departmental activity registrations.
  
• Consolidate student marks and academic records for HoDs and lecturers.
  
• Ensure adherence to class timetables and update schedules when needed.
  
• Support the implementation of training policies for both students and staff.
  
• Coordinate with the examinations office to facilitate smooth exam administration.
  
• Any other duty as may be assigned by the supervisor or as indicated in the detailed job description.