Education

• Bachelor's degree in computer science/engineering or information technology preferred.
  
• Must be CISCO certified
  
• Cisco CCNA CCNP Routing and Switching, CCNA CCNP Collaboration certifications preferred
  

Qualifications & Experience

• Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network.
  
• Experience on Cisco SDWAN, MPLS, Cisco Webex Calling & Cloud Collaboration.
  
• Technical aptitude in telecommunication infrastructure Good analytical skills
  

Knowledge and Skills Requirements

• Excellent communication and documentation skills
  
• Strong analytical and trouble-shooting skills
  
• Must be able to work within the stipulated deadlines.
  
• Strong analysis and application abilities.
  
• Strong observation skills.
  
• Fast learner, self-motivated and have a positive attitude
  
• Stress resistant and a team player Flexible.
  

Key competencies

• Solution-Oriented Analysis Sound Decision-Making
  

• Deployment and Support of Cisco / Huawei LAN and WAN networks
  
• Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)
  
• Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE. Webex Calling, and Webex Contact Center.
  
• Configure and troubleshoot SIP, H.323. MGCP, and SCCP protocols for voice and video communications. Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.
  
• Integrate Cisco UC with third-party applications (CRM, Microsoft Teams, Zoom, etc.).
  
• Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs). Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments.
  
• Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.
  
• Collaborate with network teams to ensure optimal
  
• performance of LAN/WAN for real-time communications. Provide Level 2/3 support for complex UC and Contact Center issues.
  
• Stay updated with Cisco's latest collaboration technologies (Webex, Cloud Calling. Al-based contact centres).