Supervise, train, and manage QA Assessors, ensuring consistent grading and execution through regular file calibration exercises.
Lead the secondary review process across the 'Six Pillars' (AML/Transaction Monitoring, Regulatory Control/LEA, and Forensic Fraud), identifying vulnerabilities in accuracy, speed, and regulatory compliance.
Maintain a centralized Compliance Defect Log and translate QA findings into actionable weekly feedback for operational Team Leads to drive continuous improvement.
Perform deep-dive analyses on compliance misses to differentiate between system threshold errors and investigator oversight, recommending necessary process adjustments.
Assist in coordinating internal and external audits by providing evidence of QA testing integrity and ensuring high-quality, audit-ready data.
Experience & Background
2–4 years of progressive experience in Compliance QA, Financial Crime Investigation, or EDD/CDD within a FinTech, or commercial bank.
Must have at least 2 years of experience in a supervisory or team lead capacity.
Bachelor’s degree in Law, Finance, Business Administration, or a related field.