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Tire World Kenya
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Jiji Cars45 Limited
CLOSEDTelesales Agent - Lagos
Lagos, Nigeria
Closing: Sep 13, 2023
This position has expiredPublished: Aug 16, 2023 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Tire World Ltd, is East Africa’s leading automotive
parts and tyres distributor, with our own Performance Retail Centres. Some of
the renowned brands we distribute are Maxxis Tyres, CST Tyres, Eurol Lubricants
and Corghi Garage Equipment. We offer
you a once-in-a-lifetime chance to make an impact in a company with unique
opportunities to grow and make a true difference.
The right candidate will assist the branch manager in offering excellent customer service to the clients and promote the brands in the region.
Responsibilities
Tire World Ltd, is East Africa’s leading automotive
parts and tyres distributor, with our own Performance Retail Centres. Some of
the renowned brands we distribute are Maxxis Tyres, CST Tyres, Eurol Lubricants
and Corghi Garage Equipment. We offer
you a once-in-a-lifetime chance to make an impact in a company with unique
opportunities to grow and make a true difference.
The right candidate will assist the branch manager in offering excellent customer service to the clients and promote the brands in the region.
A.
Customer
Service Skills:
·
Welcome the customer to
the branch (either physically or over the phone).
·
Enquire and understand
the customer’s needs and requirements.
·
Recommend and select the
right product to suit the customer’s requirements.
·
Explain the product's
technical features and benefits to the customer; you may also have to
demonstrate the use and operation of the product.
·
Sales Skills:
·
Explain the product's
technical features and benefits to the customer; you may also have to
demonstrate the use and operation of the product.
·
Cross-sell other
products by highlighting their benefits in relation to the products being
purchased.
·
Offer correct value
propositions to help them make correct purchasing decisions.
·
Upon completion of the
transaction, ensure that accurate documentation is done and payment is
collected.
·
Develop a rapport with
the customer to encourage future business.
·
Thank the customer for
their patronage by giving out contact details.
B.
Communication
Skills:
·
Make a follow up with
the customer after an appropriate time to find out if they are enjoying the products
and services. Communicate their feedback to the Branch Manager and resolve any
complaints that they may have.
·
Communicate any
introduction of new products and services and any special offers to the
customer.
·
Inform management of
customer requirements that are not currently available. For example, taking
pictures of the vehicle and the part required.
·
Attention to details:
·
Maintain confidentiality
of customer information at all times.
·
Ensure all vehicles that
come into our workshops have an inspection checklist before invoicing Go
through
·
Liaise with stores and
workshop departments and ensure that the correct goods and services are
provided in an efficient and timely manner
·
Perform any other duties
that may be required.
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