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Only on FuzuLagos, Nigeria
Closing: Aug 5, 2022
29 days remainingPublished: Jul 5, 2022 (2 days ago)
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Manage inbound and outbound calls
Follow communication “scripts” when handling different topics on phone
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Document all call information according to standard operating procedures
Process booking requests and rescheduling
Identifying, escalating priority issues and reporting to the high-level management
Seize opportunities to upsell products when they arise
Making sales or recommendations for products or services that may better suit client needs
Providing customers with the organization’s service and product information
Process orders, forms, and application
Follow up customer calls where necessary
Build sustainable relationships and engage customers
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Management and resolve customer complaints
Recognize, document, and alert the management team of trends in customer calls
Diploma in PR or a related field
1-2 years relevant experience in a Busy Call Centre Set Up
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.