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Entry and Basic-level Jobs in Africa

257 jobs found

Influx. Inc

Customer Service Agent - CSA

Nairobi

• Kenya

Uganda Electricity Distribution Company Limited (UEDCL)

CAD Officer (Construction)

Kampala

• Uganda

Amentum

Elevator Mechanic

Lamu

• Kenya

Mota Engil

Internship

Kampala

• Uganda

Steel and Tube Industries Limited

Cashier

Kampala

• Uganda

Uganda Electricity Distribution Company Limited (UEDCL)

Central Truck Driver

Kampala

• Uganda

Uganda Electricity Distribution Company Limited (UEDCL)

Billing Assistant – Revenue Protection

Kampala

• Uganda

Alvan Ikoku Federal University of Education

Assistant Lecturer - Technology Education (Industrial Technology Specialization)

Owerri

• Nigeria

Alvan Ikoku Federal University of Education

Assistant Lecturer - Computer Science/ICT

Owerri

• Nigeria

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Alvan Ikoku Federal University of Education

Assistant Lecturer - Social Studies

Owerri

• Nigeria

Country / Region

KenyaNigeriaUganda

Profession (Entry and Basic-level)

Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,

Industry (Entry and Basic-level)

Aeronautics,Agriculture, fishing, forestry,Arts, design,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,

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Influx. Inc

Computers + 1 more

Customer Service Agent - CSA

Nairobi • Kenya
Job details

Contract Type

Description

Requirements

  • Minimum 1 year of proven customer support experience or experience as a call center representative
  • Excellent written and verbal English communication skills, English Language must be clear, with no native accent
  • Strong problem-solving and negotiation skills as well as the ability to handle a difficult customer call
  • We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
  • Empathetic and display the necessary soft skills required for customer support
  • Ability to take ownership of the situations
  • Happy to be empowered to work with little supervision
  • Able to work in a fast-paced environment
  • Ability to multitask and not get frustrated
  • Track record of achieving KPIs and delivering strong CSAT scores


Responsibilities
  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
  • Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs
  • Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies
  • Liaison with other departments to resolve customer issues
  • Communicate effectively and with a positive tone with peers and your manager
  • Contribute to a high-performance and friendly workplace culture
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
  • Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
  • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
  • Deliver on your promises and obligations to drive an exceptional customer experience


Tags
Customer support, client careComputers, software development and servicesEntry and Basic-levelKenya

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