Published

Customer Experience Jobs in Africa

325

jobs

ARM Pension Managers

Customer Experience Officer - Osun

Nigeria

Apex Network Limited

Lead, Customer Experience

Lagos, Nigeria

ipNX Nigeria Limited

Customer Experience Interaction And Resolution Lead

Lagos, Nigeria

Optica Limited

Only on Fuzu

Branch Manager

Nairobi, Kenya

ipNX Nigeria Limited

I - Shop Supervisor

Lagos, Nigeria

ipNX Nigeria Limited

Customer Retention & CX Coordinator

Lagos, Nigeria

Moniepoint Incorporated

Product Manager (Business) - (Remote)

Lagos, Nigeria

MTN Nigeria

Manager - Customer Management Broadband LSW, Fixed Broadband

Lagos, Nigeria

Ericsson Nigeria

Network Engineer

Lagos, Nigeria

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Britam

Business Development Manager

Kampala, Uganda

Customer Experience Officer - Osun

Closing: Jun 4, 2023

Closing today

Published: May 26, 2023 (9 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements

  • Candidates should possess a Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
  • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Great organizational and time management abilities
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence


Responsibilities

Requirements

  • Candidates should possess a Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
  • At least 2 years' experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Great organizational and time management abilities
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence


  • Tracking customer experiences across online and offline channels, devices, and touch points.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints
  • Keeping informed of industry trends and new CRM technologies.


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