Published

Customer Service Assistant Jobs in Africa

141

jobs

Bliss Healthcare

Junior Clerk - CSE - Olkalou

Nairobi, Kenya

Worqulture

Sales Associate

Lagos, Nigeria

Summit Recruitment & Search

Commercial Manager EA

Nairobi, Kenya

Wave NG

Customer Service Personnel (Restaurant)

Lagos, Nigeria

ipNX Nigeria Limited

Network Service Engineer

Lagos, Nigeria

Choice Talents NG

Ticketing & Reservation Officer

Abuja, Nigeria

Candid Solutions

Customer Experience / Online Associate (Female)

Lagos, Nigeria

Eric Kayser

Barista

Lagos, Nigeria

Kiyix Vacancy

In - Store Sales Representative

Lagos, Nigeria

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Wandel International Nigeria

Sales Executive For 2 - Wheeler (Neo Product) - Kaduna

Kaduna, Nigeria

Junior Clerk - CSE - Olkalou

Closing: Apr 30, 2024

4 days remaining

Published: Apr 24, 2024 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Minimum Qualifications

•Certificate/ Diploma in Health Records Management

Experience

•1 Year in Healthcare/hospital set-up in the same role


Responsibilities

Minimum Qualifications

•Certificate/ Diploma in Health Records Management

Experience

•1 Year in Healthcare/hospital set-up in the same role


•Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.

•Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary

•Registering patients correctly on the Health Information Systems.

•Timely & correct billing of services rendered to clients on the relevant billing systems.

•Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.

•Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.

•Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.

•Responding to queries from customers and insurance companies, professionally, over the phone and through emails.

•Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.

•Providing necessary information regarding the medical centers’ services and availability of the relevant service required.

•Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.

•Providing feedback and information to the claims team in a bid to streamline accounting processes.

•Submitting error-free invoices on time i.e., within 7 days.


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