Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
  

• 2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
  

• Strong interpersonal and communication skills, with a professional presence.
  

• Highly organized, proactive, and solution-oriented.
  

• Ability to work cross-functionally to deliver a premium client experience.
  

• Commercial awareness and customer-centric mindset.
  

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  

• Experience supporting high-value or corporate clients is an advantage.
  

• Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
  

• Manage client bookings and service requests, ensuring accuracy and clarity.
  

• Build and maintain strong, long-term client relationships.
  

• Manage client expectations and ensure a high standard of service delivery at all touchpoints.
  

• Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
  

• Monitor service performance and follow up on service gaps or client issues.
  

• Ensure brand standards and service quality guidelines are upheld in all client interactions.
  

• Support client retention, repeat bookings, and relationship expansion initiatives.
  

• Assist with service proposals, pricing discussions, and client presentations where required.
  

• Capture client feedback and insights to support service enhancements and growth strategies.
  

• Maintain accurate client records, service logs, and engagement history.
  

• Prepare client service reports and performance summaries for management.
  

• Support internal process improvements related to client experience.