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Nairobi Kenya

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Customer support, client care jobs in Nairobi, Kenya

13 jobs found

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Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,

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Kenya/Nairobi/Customer support, client care
Africa Safari Trips

Restaurant + 2 more

Tour Consultants- Italian- Remote

Closed for applications
Nairobi • Kenya
Job details

Contract Type

Description
Qualifications

  • Diploma or Degree in Hospitality, Tourism, or a related field.

  • Excellent command of the required language.

  • Minimum of 2 years' experience in the travel industry, preferably in tour consulting or hotel operations.

  • Strong written and verbal communication skills.

  • Proven experience selling South Africa and other Southern African destinations, including Botswana and Namibia.

  • Strong attention to detail, multitasking ability, and a customer-focused mindset.

  • Flexible and willing to work varied hours when required.


Key Responsibilities
  • Client Communication: Manage client inquiries, bookings, itineraries, and payments via WhatsApp, email, and phone.
  • Itinerary Preparation: Create personalized safari itineraries tailored to each client's needs.
  • Invoice Management: Prepare client invoices and follow up on payments.
  • Feedback & Support: Collect post-safari feedback, resolve issues, and ensure an exceptional customer experience.
  • Booking Management: Communicate itinerary updates and booking changes before and during travel.
  • Sales Support: Contribute to weekly and monthly sales targets.




To apply, please send your CV to the Email provided
Please make sure to clearly include the position title and language in the subject line of your email.


Tags
Customer support, client careRestaurant, hospitality, travelMid-levelKenya

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