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Seniority (Information technology, software development, data)
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MTN Nigeria
Telecommunications
Description
Education and Experience Requirements
- First degree in related discipline
- Fluent in English
- CCNA, CCNP or experience in ICT function.
Experience:
3-7 years’ experience which includes
- Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
- Experience working in a NOC environment.
Responsibilities
- Provides governance for first line maintenance of network resources.
- Detecting and acknowledging of all alarms from all network elements such as Core, Transmission and Access Networks
- Real Time Performance/Management of all Access network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.
- Assume responsibility for correctly forwarding trouble tickets issued against all MTN staff, other PTOs, International providers and MTN contractors. Also ensure that those tickets are resolved within specified period.
- Identifying the malfunctioning of Fixed network element for overall efficiency and trouble spots using various NSMC tools such as CEM, OWS, Netboss, NCE FAN for FBB, CTN nodes.
- Escalate all unresolved faults to Team Lead Enterprise Fixed Services if necessary.
- Act as SPOC and provide access through Ticketing Tool Access Ref number to MTN Contractors, Customer Support Engineers, Field Engineers, DCN, Data and Internet, Operational Maintenance Centre Engineers and other PTOs companies for planned work/change request and access to all MTN locations.
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