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Sun King
Energy + 2 more
Description
You might be a strong candidate if you have
- Bachelor’s degree or its equivalent, major in Electrical Engineering, Electronic Engineering, or a related field.
- Good Assessment and problem-solving skills with a focus on failure assessment.
- Experience with inverter installation and high-voltage electrical installation.
- Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
- Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
- Proven track record of delivering excellent results in past experiences
- Familiar with the assessment skill, 5W, 8D, fishbone diagram.
- Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
- Positive and proactive can-do attitude. Willing to be hands-on.
- Good presentation and communication skills and able to work cross-functionally.
- Be willing to visit field / customer regularly.
Responsibilities
- using appropriate tools and methods.
- Regular field visit to collect / investigate / verify / resolve customer’s complaints.
- Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
- Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
- Coordinate and work with the service team for a continuous improvement troubleshooting process.
- Give guidance (Qualification & Failure assessment) to the partner once claim occurs.
- Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge.
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