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AAVA Brands Limited
Customer Service Manager
Lagos, Port Harcourt, Abuja • Nigeria+ 1 more
Closed for applications
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Industry (Customer support, client care)
Seniority (Customer support, client care)
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Alan & Grant
Consulting + 2 more
Job details
Location
Contract Type
Description
Requirements
- OND, HND, or Bachelor’s degree in any discipline (an interest in retail, beauty, or healthcare is a plus).
- Prior experience in retail sales, customer service, or supermarket/pharmacy front-store operations is preferred.
- Excellent interpersonal and communication skills with a vibrant, customer-centric attitude.
- Strong organizational skills and sharp attention to detail, especially regarding product shelf-life and display presentation.
- Experience or keen interest in wellness products, cosmetics, and general retail pharmacy operations is a distinct advantage.
- Social media literacy and comfort with digital retail tools is an added advantage.
- Ability to work independently on the floor while maintaining strong teamwork with the clinical staff.
- Proximity to the pharmacy location is highly preferred.
Responsibilities
- Greet customers warmly, assist them in locating front-store items, and provide helpful information regarding wellness products and cosmetics.
- Maintain attractive, clean, and organized product displays, ensuring all items are properly priced, accessible, and well-merchandised.
- Manage inventory on the sales floor, monitoring stock levels, identifying fast-moving items, and proactively checking for upcoming expiration dates.
- Handle point-of-sale (POS) transactions, processing cash and electronic payments accurately while ensuring a smooth checkout experience.
- Collaborate with the pharmacy team to push store promotions and utilize social media literacy to create or support engaging front-store content.
- Keep the storefront, retail aisles, and checkout counters clean, orderly, and professional at all times.
- Escalate any clinical or prescription-related inquiries immediately to the licensed Pharmacist or technical team.
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