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Closing: Jan 18, 2022

1 day ago

Published: Dec 28, 2021 (22 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Requirements

  • Must be a graduate
  • 2-4 years of experience in outsourcing/consulting firm
  • Computer savvy
  • Great interpersonal skills
  • Ability to multitask.


Responsibilities

Job Requirements

  • Must be a graduate
  • 2-4 years of experience in outsourcing/consulting firm
  • Computer savvy
  • Great interpersonal skills
  • Ability to multitask.


Job Responsibilities
  • Serve as the lead point of contact for all clients in your portfolio.
  • Developing effective frameworks for client engagements with timelines.
  • Measuring process to ensure that clients and the company are aligned on key performance metrics, establish realistic business goals, and provide accountability through reporting and analytics.
  • Meeting and surpass all client expectations.
  • Tailoring proposals to fit clients’ specifications.
  • Communicating best practices that will help clients achieve their goals
  • Owning all aspects of client projects, manage projects and work with all other internal stakeholders to establish timelines, present key findings/deliverables when required and ensure repeat business by the client
  • Ensuring that agreed timelines with clients are met
  • Updating and manage payroll records.
  • Providing client and employees with counsel and strategic thought leadership
  • Ensuring Zero client loss due to operational and strategic issues
  • Achieving and maintaining client satisfaction level to 100% on all accounts within your portfolio.
  • Creating folder and maintaining all clients’ records within your portfolio; key contacts information, new hires documents, proposals, project documents, DOBs, work anniversaries, etc.
  • Leading and drive all company pitches and efforts to win new businesses
  • Driving efficient day to day business operations which includes building team members, and influencing cross-functional internal partners to create and execute effective research, analysis, strategy and initiatives.
  • Leading the team in building Pivotage’ brand reputation and industry position through leveraging external network; taking part in speaking and conference opportunities.
  • Should be proficient in using project management tools to manage projects and reports
  • Providing support in developing and presenting new strategic opportunities
  • Initiating and drive 1 new client engagement bi-annually
  • Ensuring that agreed timelines with colleagues are met.

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