Customer Service Jobs in Uganda

U.S. Mission Uganda

Announcement Number: Kampala-2021-030

Position Title: Computer Control Assistant

Opening Period: 9/20/2021 – 10/4/2021

Series: 1825

Grade: FP-07/FSN-07

Salary: USD 38,056 (Actual FS salary determined by Washington D.C.)

For More Info: Human Resources Officer: Bridget C. Kissinger

Who May Apply: Current Employees of the Mission – All Agencies and/or U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); or declared Members of Household (MOHs); dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM – All Agencies

Security Clearance Required: Top-Secret security clearance

Duration Appointment: FMA not to exceed 5 years

Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf )

Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Computer Control Assistant.

The work schedule for this position is: Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes

Qualifications and Evaluations

Education: Two years post-secondary Education is required.

Requirements:

EXPERIENCE: Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required. At least one year of supervisory experience is also required.

JOB KNOWLEDGE: Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.

Application: 

All candidates must be able to obtain and hold a Top-Secret security clearance.

All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below

https://ug.usembassy.gov/embassy/jobs/

1. For further assistance call 0414-306001
   

2.  You will receive confirmation of registration and proceed to apply.
   

3. On completion of this process, you will receive an auto response via your email.
   

U.S. Mission Uganda

Announcement Number: Kampala-2021-030

Position Title: Computer Control Assistant

Opening Period: 9/20/2021 – 10/4/2021

Series: 1825

Grade: FP-07/FSN-07

Salary: USD 38,056 (Actual FS salary determined by Washington D.C.)

For More Info: Human Resources Officer: Bridget C. Kissinger

Who May Apply: Current Employees of the Mission – All Agencies and/or U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); or declared Members of Household (MOHs); dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM – All Agencies

Security Clearance Required: Top-Secret security clearance

Duration Appointment: FMA not to exceed 5 years

Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf )

Summary: The U.S. Mission in Uganda is seeking eligible and qualified applicants for the position of Computer Control Assistant.

The work schedule for this position is: Full Time, 40 hours per week

Start date: Candidate must be able to begin working within a reasonable period of time following receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: Yes

Qualifications and Evaluations

Education: Two years post-secondary Education is required.

Requirements:

EXPERIENCE: Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required. At least one year of supervisory experience is also required.

JOB KNOWLEDGE: Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.

Application: 

All candidates must be able to obtain and hold a Top-Secret security clearance.

All applications must be submitted online. Applicants shall be required to register under the careers page for U.S. Embassy Kampala following instructions on the link below

https://ug.usembassy.gov/embassy/jobs/

1. For further assistance call 0414-306001
   

2.  You will receive confirmation of registration and proceed to apply.
   

3. On completion of this process, you will receive an auto response via your email.
   

Duties:

• The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.
  

• The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position.
  

• The Customer Service Supervisor reports directly to the Information Systems Officer.