Knowledge, Skills and Experience Required

• Bachelor’s degree in Banking, Finance, Economics, Business Administration, or a related field.
  
• At least 2–3 years of banking experience, preferably in check-off lending, salary lending, payroll lending, or a related credit function within a commercial bank or microfinance institution.
  
• Knowledge of credit processes and payroll-based lending products.
  
• Understanding of Kenyan banking regulations and CBK guidelines.
  
• Proficiency in banking systems and Microsoft Office applications.
  

Competencies Required

• Strong sales and negotiation skills.
  
• Relationship management and networking ability.
  
• Credit analysis and attention to detail.
  
• Excellent communication and interpersonal skills.
  
• High level of integrity and professionalism.
  
• Ability to work under pressure and meet performance targets.
  
• Strong problem-solving and decision-making skills.
  
• Good organizational and time management skills.
  

Loan Booking (40%)

• Ensure timely and accurate data capture and booking of disbursed check-off loans into the respective employer payroll systems.
  
• Submit deduction schedules to assigned employers before cut-off dates and ensure all payments are effected.
  
• Receive and review loan applications to ensure completeness and accuracy.
  
• Facilitate loan booking and ensure timely disbursement.
  
• Ensure correct setup of check-off instructions with employers.
  
• Take immediate remedial action on under-deducted and unbooked loans once check-off payments are received by the bank.
  
• Undertake loan restructuring where required, ensuring such actions are supported by adequate repayment capacity.
  

Portfolio Management (30%)

• Monitor assigned loan portfolios to maintain Portfolio at Risk (PAR) and roll rates within approved bank thresholds.
  
• Identify and follow up on dropped loans, underpayments, and skipped deductions arising from staff resignations, retirements, dismissals, or other causes.
  
• Track payroll deductions and follow up on delayed or missed remittances.
  
• Engage employers and clients to resolve repayment issues.
  
• Support collections and recovery efforts where necessary.
  

Customer Experience (10%)

• Handle customer complaints, loan stoppages, and processing queries.
  
• Provide timely feedback to branches on Employer Letter of Undertaking (LoU) confirmations.
  
• Maintain high service standards to enhance customer satisfaction and retention.
  

Risk and Compliance (10%)

• Ensure all loan applications are supported by valid and complete documentation and comply with bank credit policies and Memoranda of Understanding (MOUs).
  
• Ensure all documentation meets Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  
• Adhere to internal credit policies and applicable regulatory guidelines, including Central Bank of Kenya (CBK) regulations and Data Protection requirements.
  
• Maintain proper physical and digital filing of all loan documents.
  
• Escalate any identified irregularities, risks, or compliance concerns.
  

Reporting (10%)

• Provide management with regular updates on portfolio performance and key issues.
  
• Maintain accurate records of all sourced, processed, and booked loans.