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Telecommunications Jobs in Kenya
5 jobs found
Oasis Outsourcing
Telecom Administrator (Tier 1 Support)
Only on Fuzu
26 days left to apply
Posted: 15 Oct 2026
SAFARICOM
Solutions and Business Architecture Area Chapter Lead
6 days left to apply
Posted: 13 Oct 2026
SAFARICOM
Specialist – Monitoring Evaluation Reporting and Learning( Fixed Term Contract)
Closed for applications
Expired
Posted: 8 Oct 2026
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Profession (Telecommunications)
Industry
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Seniority (Telecommunications)
© Fuzu Ltd
Oasis Outsourcing
Telecommunications
Telecom Administrator (Tier 1 Support)
Only on Fuzu
Description
We're looking for a Telecom Administrator to join our support team and play a key role in delivering exceptional service to customers while ensuring communication systems run smoothly.
- Handle inbound customer calls and accurately create or update support tickets.
- Monitor emails and ticket queues for new incidents, updates, and escalations.
- Perform Tier 1 support tasks including:
- Voicemail password resets
- Extension name changes
- Basic telecom programming changes
- Initial troubleshooting for call-related issues
- Voicemail password resets
- Provide remote support and assist customers with basic hardware troubleshooting.
- Coordinate with field technicians and higher-tier support teams to drive issue resolution.
- Maintain accurate ticket documentation and customer communications.
✅ Strong customer service and communication skills
✅ Experience in technical support, helpdesk, service desk, telecom support, or NOC environments
✅ Basic understanding of TCP/IP networking
✅ Familiarity with Microsoft Windows environments
✅ Ability to troubleshoot technical issues and provide clear instructions to users of all skill levels
✅ Strong attention to detail and documentation skills
✅ Ability to multitask in a fast-paced support environment
- Experience with VoIP, PBX, SIP, or Unified Communications platforms
- Exposure to Mitel SX-200 ICP, Mitel MiVoice Business (3300), Mitel MiVoice Office (400), or PhoneSuite Voiceware
- Telecom, networking, or IT certifications (CCNA, Network+, etc.)
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