CIC Insurance Group is a leading insurance and financial services organization with over five decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security.

The Group offers a diversified portfolio spanning general insurance, life assurance, microinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and is listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.

About the Role

Reporting to the General Manager- Business Development, the Business Development Officer – Learning & Religious Institutions role will identify, develop and manage business opportunities within the education and religious sectors, ensuring sustainable revenue growth, client satisfaction, long-revenue growth, and long-term partnerships. The officer will act as the key relationship link between the company and schools, universities, churches, mosques, and other faith-based institutions.

PRIMARY RESPONSIBILITIES:

Market Development & Partner Engagement

Identify and cultivate new business opportunities with schools, churches, and related organizations.
Initiate and support discussions with potential institutional partners to unlock collaborative opportunities.
Coordinate with internal teams to customize solutions that fit partner needs.
Promoting CIC products to maximize sector penetration.

Client Relationship Management

Handling Customer complaints, addressing inquires and ensuring timely resolution.
Build and maintain strategic relationships with existing and potential clients to ensure customer retention and get new business.
Support in preparing and presenting client proposals, presentations and service demonstrations.
Conduct regular client meetings, check-ins and follow ups to understand client needs and expectations are met.

Client Training & Product Awareness

Conduct product training for new and existing clients
Educate clients on product features, Usage, and value to maximize adoption and satisfaction
Maintain up-to-date knowledge of company products, industry trends and competitor offerings.
Provide post-training support and follow-up to address client questions or challenges.
Promote CIC brand through client engagement and sensitization and sharing promotional materials.

Stakeholder & Intermediary Engagement

Engage and support intermediaries and partners to drive business acquisition and retention.
Represent CIC at sector forums, conferences, exhibitions, and stakeholder engagements.
Gather market intelligence and customer insights to identify business opportunities.
Develop strategic partnerships with educational and faith-based networks to expand market reach.
Support client retention through regular engagement and timely issue resolution.
Deliver professional, customer-centric, and high-quality service to all stakeholders.

Business Development & Revenue Generation

Monitor sales pipelines and ensure timely follow-up on leads and prospects
Implement business development strategies aligned with company goals.
Develop tailored proposals and packages suited to institutional needs.
Collaborate cross-functionally to ensure seamless service delivery to partner institutions.

Reporting & Compliance

Track and report on business development activities, sales performance and revenue growth.
Prepare periodic reports on performance challenges and opportunities in the institutional markets.
Ensure all engagements comply with company policies, ethical standards and institutional protocols.
Maintain accurate client and sales records using the company tools.
Support internal and external audits by providing necessary documentation.

Who We’re Looking For

Academic & Professional Qualifications

Bachelor’s degree in Banking & Insurance, Business Administration, Marketing, or a related discipline.
Professional insurance qualification such as ACII, CII, Diploma in Insurance

Experience

Minimum of 3 years’ experience

Key Competencies

Strong sales and business development skills
Excellent customer service orientation
Ability to build and maintain strong relationships
Clear communication and presentation skills
Good insurance product knowledge
Analytical and reporting ability
Strong compliance and risk awareness
Good planning and time management
Adaptability and resilience in a dynamic environment
Teamwork and collaboration

Why Join Us

This role offers a unique opportunity to drive growth within a fast‑expanding insurance business. As a Business Development Officer – Learning & Religious Institutions, you will drive insurance business growth within the education and faith-based sectors by identifying opportunities, expanding market reach, and strengthening relationships with schools, universities, churches, mosques, and other religious organizations. You will work closely with institutional leaders, customers, and internal teams to deliver tailored insurance solutions that meet the unique needs of these institutions.

Your role will be instrumental in enhancing customer experience, developing distribution channels, and promoting financial protection within the sector. This position offers the opportunity to build strategic partnerships, foster long-term client relationships, and provide impactful insurance services that create sustainable value for customers, partners, and the wider community, while upholding the highest standards of professionalism, integrity, and service excellence.

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BUSINESS DEVELOPMENT OFFICER – LEARNING & RELIGIOUS INSTITUSTIONS

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