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Telesales Representative

Closing: May 15, 2024

11 days remaining

Published: May 3, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Engie Energy Access is looking for dynamic, highly motivated and disciplined Telesales Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. 


Requirements

Qualifications:  

  • A bachelor’s degree or Diploma in any relevant field 

Experience  

  • Conversant with use of computers 

  • Very good interpersonal skills 

  • Should demonstrate both verbal and written communication skills 

  • Ability to work in teams or independently 

  • Critical thinking skills (ability to think outside the box) 

  • Good problem-solving skills (solutions oriented) 

  • Good influencing and negotiation skills 

  • Flexibility with ability to work under pressure 

  • Willingness and desire to learn new ideas 

  • Passion for the job - bringing renewable energy to millions of Ugandans 

  • Uphold ENGIE values, including demonstrating honesty and integrity 

  • Willing to build and grow MySol Customer Base 

  • Must be a quick learner 

Language(s):   

Must speak Luganda and any of the following language(s)  

  • Lusoga 

  • Lumasaba 

  • Ateso, Kumam 

  • Kupsabiny 

  • Lugbara 

Technology:  

  • Good computer skills 


Responsibilities
Engie Energy Access is looking for dynamic, highly motivated and disciplined Telesales Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. 


Requirements

Qualifications:  

  • A bachelor’s degree or Diploma in any relevant field 

Experience  

  • Conversant with use of computers 

  • Very good interpersonal skills 

  • Should demonstrate both verbal and written communication skills 

  • Ability to work in teams or independently 

  • Critical thinking skills (ability to think outside the box) 

  • Good problem-solving skills (solutions oriented) 

  • Good influencing and negotiation skills 

  • Flexibility with ability to work under pressure 

  • Willingness and desire to learn new ideas 

  • Passion for the job - bringing renewable energy to millions of Ugandans 

  • Uphold ENGIE values, including demonstrating honesty and integrity 

  • Willing to build and grow MySol Customer Base 

  • Must be a quick learner 

Language(s):   

Must speak Luganda and any of the following language(s)  

  • Lusoga 

  • Lumasaba 

  • Ateso, Kumam 

  • Kupsabiny 

  • Lugbara 

Technology:  

  • Good computer skills 


  • Pitching Engie products to the target market to ensure growth of customer base

  • Market the product and generate sales leads 

  • Acquire new customers over the phone 

  • Do top of the class customer onboarding 

  • Educate customers about the product use and installation 

  • Educate customers on how to pay 

  • Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on 

  • Responsible for all the sales made to increase revenue generation (repayment) 

  • Cross/up-selling to existing customers 

  • Provide a positive experience to the customers on all phone interactions regardless of the outcome 

  • Ensure top tier customer experience to achieve high customer satisfaction 

  • Report any (suspected or confirmed) case of fraud or tampering to Engie management 

  • Escalate unresolved issues or questions to the Call Centre team lead on site. 

  • Observe standard operating procedures and safety practices 


Tags

Sales, marketing, promotion jobs

Energy, utilities, environment industry jobs

Entry and Basic-level jobs

Jobs in Kampala

Jobs in Uganda

Sales, marketing, promotion jobs in Kampala

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