First Bank of Nigeria Limited
Relationship Manager - Commercial Banking North (Kogi, Suleja Aluminium)
Closed for applications
Get personalised job alerts directly to your inbox!
First Bank of Nigeria Limited
Relationship Manager - Commercial Banking North (Kaduna, Kaduna Bank Road, Jos, Zaria)
Closed for applications
Top cities with open vacancies
Jobs in Lagos, Jobs in Port Harcourt, Jobs in Abuja, Jobs in Oyo, Jobs in Ikoyi, Jobs in Asaba, Jobs in Enugu, Jobs in Abeokuta, Jobs in Uyo, Jobs in Ibadan, Jobs in Yola, Jobs in Katsina, Jobs in Ilorin, Jobs in Calabar, Jobs in Benin City, Jobs in Yenagoa, Jobs in Umuahia, Jobs in Osogbo, Jobs in Kano, Jobs in KadunaCompanies hiring now
Credit Direct Limited, Fort Knox Group, MTN Nigeria, Sun King, Westfield Consulting LimitedProfession
Accounting, finance, banking, insurance,Business, strategic management,Customer support, client care,Electrical engineering,Engineering, architecture,General management, leadership,Information technology, software development, data,Legal,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Skilled, manual labor,Telecommunications,Transportation, logistics, driving,
Industry
Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Education, academic,Energy, utilities, environment,Finance & FinTech,Financial Services,Health care, medical,Human resources, talent development, recruiting,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,
© Fuzu Ltd
PalmPay
Financial Services
Description
- OND/HND/Bachelor’s Degree or equivalent work experience.
- Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.
- Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.
- Good communication and customer service skills.
- Basic knowledge of POS devices and common device faults.
- Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.
- Verify user information, agent ID, POS ownership, serial number, device model, and other required details.
- Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.
- Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.
- Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.
- Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.
- Test repaired or swapped devices before returning them to users.
- Return devices to the correct users after verification and collect required confirmation or signatures.
- Update and close after-sales tickets once the case is completed.
- Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.
- Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.
- Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.