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Seniority (Banking, microfinance, insurance)
© Fuzu Ltd
CIC Insurance Group
Banking + 2 more
Description
Who We’re Looking For
Qualifications
- Master’s degree in ICT or relevant degree
- Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
- 10 – 12 years’ experience at a leadership level
Key Competencies
- Strategic and design Thinking
- Stakeholder Engagement & collaboration, Vendor & Partner Management
- Customer-Centric Mindset
- Change Management, Project & Product Management
- Technology Fluency & Data literacy
- Team Leadership & Talent Development
- Business Process Re-engineering
- Cybersecurity & compliance awareness
- Communication & Presentation
- Problem Solving & Adaptability
- Financial Acumen & Business Case Development
Responsibilities
- Enterprise Service Operations Ownership
- Incident Management Leadership
- Release & Change Management Governance
- Service Desk & 1st-Level Support Oversight
- In charge of Monitoring & Service Availability
- Lead Disaster Recovery & Business Continuity
- Service Performance & Reporting
- Service Transition Governance from Build to Run
- Align Service Operations with Enterprise Risk Management
- Mentor and develop a high-performance team
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