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Compovine Technologies Limited

Marketing Officer - Anambra

Onitsha, Nigeria

15 days remaining

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Fuzu

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Business Analyst, Strategic Operations

Closing: May 10, 2024

14 days remaining

Published: Apr 25, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications & Experience
  • Proven track record in optimizing core business processes, backed by evidence
  • Use of robust, yet flexible optimization methodologies, driven by analytical thinking
  • Success in both startup and mature organizational settings, with a deep grasp of excellence standard
  • Proficiency in Advanced MS Excel or Google Sheets, and intermediate skills in productivity tools like Google Workspace or Microsoft Office
  • Proficiency in data interpretation and manipulation, with meticulous attention to detail
  • A problem-solving mindset with a strong sense of accountability and mentorship skills, capable of delivering structured solutions to challenges and thriving in ambiguous situations
  • Strong communication skills and ability to excel in a fast-paced environment.
Responsibilities
Qualifications & Experience
  • Proven track record in optimizing core business processes, backed by evidence
  • Use of robust, yet flexible optimization methodologies, driven by analytical thinking
  • Success in both startup and mature organizational settings, with a deep grasp of excellence standard
  • Proficiency in Advanced MS Excel or Google Sheets, and intermediate skills in productivity tools like Google Workspace or Microsoft Office
  • Proficiency in data interpretation and manipulation, with meticulous attention to detail
  • A problem-solving mindset with a strong sense of accountability and mentorship skills, capable of delivering structured solutions to challenges and thriving in ambiguous situations
  • Strong communication skills and ability to excel in a fast-paced environment.

What You'll Be Doing

  • We are looking for a great problem solver, an excellent relationship builder, a project manager, and a process optimizer.
  • The role is focused on process excellence to scale our operations.
  • Review and re-imagine policies, processes and manage end-to-end projects and programs that involve conceptualization, design and technology implementation.

You'll Own
Process Excellence:

  • Conduct time and motion diagnostics to explore opportunities of process redesign across Shared Services and Service Delivery workstreams
  • Identify and implement process improvements as needed to enhance the customer experience, quality and productivity
  • Improvements could be in any area that directly or indirectly impacts customer experience (eg, processes, systems, people/skill sets and training)
  • Identify opportunities for process automation to support the ongoing growth and scaling of operations
  • Draft process documentation, SOPs and identify quality controls to constantly upgrade both client and workforce experience
  • Build a knowledge repository of SOPs and best practices
  • Develop and implement a comprehensive internal audit framework derived from SOPs and service-level agreements

Project Delivery:

  • Lead and manage projects related to process optimization and automation
  • Partner with cross-functional teams (incl. IT, Operations) to effectively deploy technology solutions
  • Manage the communication of overall project plans, progress, and risk to stakeholders across the organization
  • Effectively prioritize with agile project management principles to ensure timely delivery

Data Analytics:

  • Build and maintain data-driven dashboards to track key performance indicators (KPIs) and quality metrics across Shared Services and Service Delivery workstreams
  • Analyze data and identify trends to propose data-driven solutions for process improvement
  • Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert on lagging/leading KPIs

What Success In This Role Looks Like:

  • Short-term: Successful build out of processes, controls and sustainable routines for a global compliance program
  • Mid-term: Identify and launch initiatives derived from the engagement channels to improve the workforce experience and steer operational performance

Tags

Business, strategic management jobs

Computers, software development and services industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Business, strategic management jobs in Lagos

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