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Kenya Reinsurance Corporation, Moniepoint Incorporated, PalmPay, Progressive Credit, Sayen HyperstoreProfession (Mid-level)
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Seniority (Accounting, finance, banking, insurance)
© Fuzu Ltd
PalmPay
Financial Services
Description
- Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
- Highly communicative and persuasive, with strong negotiation skills
- Resilient and result-driven, able to work under pressure and meet recovery targets
- Good at conflict management and maintaining professionalism in difficult situations
- Physically active and willing to work in the field, often covering different locations
- Detail-oriented, ensuring proper documentation of customer interactions and recovery status
- Conduct on-site visits to customers with overdue payments to collect outstanding installments.
- Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
- Verify customer information and update repayment status in the system promptly.
- Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
- Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
- Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
- Cooperate with risk control and customer service teams to improve repayment rates.
- Maintain professional conduct and protect the company’s image during all field operations.
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