To provide administrative and reception support to the Human Resource Department, ensuring efficient office operations, effective communication and a welcoming environment for employees and visitors. The role also supports welfare and change management initiatives by coordinating logistics and documentation.

Academic Qualifications

•

Diploma in Business Administration, Office Management, or a related field

•

Certificate in Secretarial Studies or Customer Service is an advantage.

Experience

•

A minimum of 2 years of experience in administrative support, reception, or office management

•

Experience in coordinating logistics and managing correspondence is essential

•

Exposure to welfare or change management activities is an added advantage.

Competencies

•

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

•

Knowledge of office equipment and administrative processes.

•

Basic record-keeping and documentation skills.

•

Strong interpersonal and customer service skills.

•

Ability to multitask and prioritize in a fast-paced environment.

•

Professional demeanor and attention to detail.

•

Excellent verbal and written communication skills.

•

High level of confidentiality and integrity in handling sensitive information.

•

Ability to adapt to changing priorities and support team goals.

Responsibilities

Welcome and direct visitors, employees, and stakeholders professionally

Manage incoming and outgoing correspondence, including emails, calls, and mail

Provide clerical and logistical support for welfare and change management initiatives

Prepare and manage documents, reports, and records for departmental activities

Schedule, organize, and provide support for departmental meetings and events

Ensure availability of materials, equipment, and refreshments for meetings

Monitor and manage office supplies inventory, placing orders as needed

Maintain a clean and organized reception and office area

Maintain accurate records and filing systems for employee welfare and change management activities

10.

Ensure confidentiality and security of sensitive documents and data

11.

Assist in coordinating welfare activities such as employee wellness programs, celebrations, and events

12.

Provide support in distributing welfare-related materials or benefits to employees

13.

Support the implementation of change management initiatives by coordinating communication and logistics

14.

Assist in the preparation and dissemination of change management materials.

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