Strong ability to positively influence stakeholders across value chain to both orchestrateand execute
on processes and deliver exceptional client service and experience.
Ability to positively engage and build rapport with clients.
Strong writing and presenting skills in English.
Problem solver looks for solutions and finds ways to progress despite blockages.
Has a clear understanding of the client needs been serviced.
Ability to work independently without direct supervision and able to cope with pressuresfrom tight deadlines.
A team player with good interpersonal skills
Knowledge of Client Onboarding and Regulations is a plus
Location: Voi /Mombasa town /Matuu /Kitui/Mwingi /Meru/Maua/Isiolo/Chuka /Emali/Kibwezi /Machakos/Kajiado town/Nyeri/Karatina /Githunguri /Nairobi
On-board new spokes under Distributor Finance and Supplier Finance program, including coordinating with operations team for SME limit set ups.
Provide on-the-ground support and escalation during post and on boarding process.
Build relationships with decision makers of the client base and manage the on-boardingrelationship proactively.
Work closely with the Front Office and potentially direct with clients as required,to obtain all necessary supporting evidence to fulfil KYC due diligence.
Leverage in-house technology to record client information.
Work with the on-boarding operations team to ensure all pre and post account setup are completed accurately and in a timely manner.General
Own and drive execution of processes, working closely with stakeholders and the valuechain to
deliver excellent client service, getting clients to the point of ready-to-transact as quickly aspossible, across both simple and complex cases.
Adheres to first time right principles.
Provide insight and suggestions to improving processes, identifying opportunities tostreamline and automate. Looks at ways to promote standard work and best practices.
Ensure all clients are completely set up to trade from a regulatory standpoint to meetall internal requirements, CRB Checks.
Undertake ad-hoc duties and when delegated by Line Manager
Comply with applicable Money Laundering Prevention Procedures and report anysuspicious activity to the operational risk team and Line Manager
Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.
Highlight significant issues/errors to team leader.Regulatory & Business conduct
Take personal responsibility for embedding the highest standards of ethics, includingregulatory and business conduct. This includes understanding and ensuring compliance
with, in letter and spirit, all applicable laws, regulations, guidelines and the company’sCode of Conduct.
Achieve the outcomes set out in the Company’s Conduct Principles: Financial CrimePrevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct andcompliance matters