Position: Call Cente Agent
Location: Malawi
Engagement: 5 months with the possibility of extension
Preferred start date: As soon as possible
About Pula:
At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide.
We work in over 14 countries across Africa and Asia, and by 2022, we have facilitated crop insurance cover to over 6.6 million farmers across Kenya, India, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A, our operations have expanded globally including now Asia and Latin America.
Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism.
At Pula, our ways of working are informed by our Pula DNA, our culture. The Pula DNA is represented in four pillars as indicated below:
- Obsessed with results: We are responsible for our future and therefore we get things done!
- Connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
- Have a Can do Attitude! We dare to do things differently to make things work.
- We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.
About the Role
Pula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of Call Center Agent to be based in Malawi. This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills. The candidate will be required to perform the following duties:
