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Customer support, client care Jobs in Africa

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Dangote Group

Fuzu Exclusive
Service Desk Analyst

Nigeria

Fuzu Exclusive

Customer Service Representative

Closing: Dec 30, 2021

26 days remaining

Published: Dec 3, 2021 (1 day ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Summary
  • We are hiring a passionate customer service personnel to help us interface with schools and the general public. If you're dedicated and ambitious, Shac&Bango is an excellent place to grow your career.

Qualifications

  • B.Sc / HND in Mass Communication or any related discipline
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Important Information:

  • This job is a hybrid of work from the office and work from home
  • You must live close to Ikeja or be able to easily commute to Ikeja.


Responsibilities
Job Summary
  • We are hiring a passionate customer service personnel to help us interface with schools and the general public. If you're dedicated and ambitious, Shac&Bango is an excellent place to grow your career.

Qualifications

  • B.Sc / HND in Mass Communication or any related discipline
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Important Information:

  • This job is a hybrid of work from the office and work from home
  • You must live close to Ikeja or be able to easily commute to Ikeja.


Responsibilities

  • Manage large amounts of incoming phone calls
  • Make large amounts of outbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with partner accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers.


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