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Telecommunications Jobs in Africa

29 jobs found

Kaksi Group Kenya

Customer Service representative

Kajiado

• Kenya

Closed for applicationsOnly on Fuzu
Airtel Kenya

Customer Experience Interns

Nairobi

• Kenya

Closed for applicationsOnly on Fuzu
Airtel Kenya

DATA PROTECTION INTERN

Nairobi

• Kenya

Closed for applicationsOnly on Fuzu
Oasis Outsourcing

Appointment Setter (Home Remodeling)

Nairobi

• Kenya

Closed for applications
SAFARICOM

Manager HR Reporting, Insights & Decision support (Re-advertised)

Nairobi

• Kenya

Closed for applications
MTN Nigeria

Chief Information Officer - CIO

Ikoyi

• Nigeria

Closed for applications
MTN Nigeria

Senior Manager - Sales and Trade Development

Awka

• Nigeria

Closed for applications
Ericsson kenya

CRM and Automation Manager

Nairobi

• Kenya

Closed for applications
SAFARICOM

IT Solutions Architect

Nairobi

• Kenya

Closed for applications

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Ericsson kenya

BSS L2 SME

Nairobi

• Kenya

Closed for applications

Country / Region

KenyaNigeriaUganda

Industry

Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Beauty, cosmetics,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,

Seniority (Telecommunications)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kaksi Group Kenya

Telecommunications

Customer Service representative

Closed for applicationsOnly on Fuzu
Kajiado • Kenya
Job details

Contract Type

Description
Handling customer inquiries,

resolving complaints,

providing accurate information about products and services through phone, email, or chat.

The representative ensures a positive customer experience by delivering professional, efficient, and timely support.

NB: For better training and follow up of progress the company provides accommodation to agents

Responsibilities

Answer incoming customer calls and respond to inquiries in a professional manner.

Provide accurate information about company products, services, and policies.
Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
Document customer interactions and update records in the system.
Follow company procedures and call center guidelines.
Escalate complex issues to supervisors when necessary.
Maintain high standards of customer service and professionalism.

Meet performance targets such as call handling time, quality, and customer satisfaction.


Tags
Customer support, client careTelecommunicationsMid-levelKenya

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