Key Responsibilities;

• Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
  
• Approve new accounts in line with KYC procedures.
  
• Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
  
• Manage operational risk and ensuring compliance with controls.
  
• Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
  
• Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
  
• Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
  
• Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
  
• Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
  
• Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
  
• Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
  
• Manage efficient, timely and accurate processing of customer enquiries and complaints.
  
• Cross-sell the Bank’s products and services.
  

Academic & Professional Qualifications Required;

• Bachelor’s degree in a Business related field from a recognized institution.
  
• At least 5 years relevant experience.
  
• CPA (K), ACCA or its equivalent.
  
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
  

Key Skills & Competencies;

• Excellent communication and interpersonal skills.
  
• Excellent problem solving and decision-making skills.
  
• Excellent change management and people management skills.