Requirements

• Bachelor’s degree in social work, Psychology, Sociology, or related field
  
• Minimum of 2–3 years' experience in case management or protection programming
  
• Experience working with vulnerable populations
  

Case Identification and Intake

• Identify and register eligible beneficiaries/cases.
  
• Conduct intake interviews and initial assessments.
  
• Obtain informed consent before proceeding with services.
  

Case Management

• Develop and implement individual case plans.
  
• Provide regular follow-up and support to beneficiaries.
  
• Ensure timely case documentation and updates.
  
• Close cases appropriately when objectives are met.
  

Referrals and Coordination

• Refer clients to relevant service providers (health, legal, psychosocial, livelihood support)
  
• Maintain and utilize referral pathways
  
• Follow up on referrals to ensure services are received
  

Protection and Safeguarding

• Ensure adherence to protection principles (confidentiality, do no harm, best interest)
  
• Maintain strict confidentiality of case information
  
• Identify and report protection concerns and risks
  

Documentation and Reporting

• Maintain accurate and up-to-date case files and records
  
• Use approved case management tools and databases
  
• Prepare weekly and monthly reports
  

Community Engagement

• Conduct awareness sessions on available services
  
• Support community outreach and mobilization
  
• Build trust with communities and stakeholders
  

Coordination and Teamwork

• Work closely with supervisors and program teams
  
• Participate in case conferences and review meetings
  
• Collaborate with partners and service providers