• Education: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
  
• Experience: Minimum of 5–7 years of experience in an ICT support or IT officer role (senior level)
  
• ERP experience: Hands-on experience supporting or assisting in the implementation of an ERP system (Microsoft Dynamics preferred, but other ERPs such as SAP, Oracle NetSuite, Odoo, or similar will be considered)
  
• Airtable proficiency: Demonstrated ability to design and manage Airtable databased, including creating automations, scripts and integrations.
  
• JIRA proficiency: Demonstrated experience using and administering JIRA
  
• Microsoft 365 proficiency: Strong proficiency in Microsoft 365 Apps (Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and admin center)
  
• Hardware skills: Experience troubleshooting laptops, printers, mobile devices, and office networks
  

Microsoft Dynamics ERP Implementation Support

• Actively assist the Systems & Strategy Implementation Specialist in the configuration, testing, and rollout of Microsoft Dynamics ERP across Natural State's operations.
  
• Support data migration, user acceptance testing, and validation of system outputs.
  
• Assist in developing user guides, training materials, and conducting end-user training sessions.
  
• Provide first-line and escalated support for ERP-related user issues during and after implementation.
  
• Help document workflows, system configurations, and change requests.
  

End-User Support & Helpdesk

• Serve as the first point of contact for all ICT-related support requests from staff across the three NS Workstations.
  
• Troubleshoot hardware, software, email, and connectivity issues for laptops, printers, mobile devices, and office networks.
  
• Maintain a helpdesk ticketing system, ensuring timely resolution and clear communication with users.
  
• Provide remote support to field staff and employees at remote sites.
  

Administration of Airtable & JIRA

• Serve as an internal administrator for Airtable, including user access management and troubleshooting
  
• Serve as an internal administrator for JIRA, including project configuration, workflow management, and user support
  
• Support teams in optimising their use of both platforms for project tracking, data management, and reporting
  

Microsoft 365 & Network Administration

• Administer and support Microsoft 365 Apps including Teams, SharePoint, OneDrive,Outlook, Exchange, and the admin center
  
• Monitor and maintain office networks (Wi-Fi, routers, firewalls) in Nanyuki and other Natural State locations
  
• Coordinate with internet service providers and external ICT vendors for repairs, upgrades, and installations
  
• Perform routine system backups and assist with basic cybersecurity hygiene
  

ICT Administration & Compliance

• Maintain accurate records of ICT assets, software licenses, and equipment inventory
  
• Assist in preparing ICT reports for internal use
  
• Support compliance with data protection requirements (e.g., GDPR, Kenyan Data Protection Act)