Customer support, client care Jobs in Kenya

36 jobs found

Oasis Outsourcing

Appointment Setter

Nairobi

Kenya

Closed for applications
Tatu City

Lead Waiter (Office & VIP Service)

Nairobi

Kenya

Closed for applications
M.P Shah Hospital

Client Relations Officer

Nairobi

Kenya

Closed for applications
Burn

Customer Experience Manager - Inbound

Ruiru

Kenya

Closed for applications
Mogo Kenya Limited

Debt Collection Call Center Team Lead

Nairobi

Kenya

Closed for applications
Oasis Outsourcing

Customer Service Representative

Nairobi

Kenya

Closed for applications
Root Capital

Client Operations Analyst

Nairobi

Kenya

Closed for applications
Mini Group

Order Processing Clerk

Nairobi

Kenya

Closed for applications
Teleperformance

WFM Real Time Analyst I

Nairobi

Kenya

Closed for applications

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Moja Expressway Company

Toll Attendants

Nairobi

Kenya

Closed for applications

Country / Region

Profession

Seniority (Customer support, client care)

© Fuzu Ltd

Oasis Outsourcing

Outsourcing + 1 more

Appointment Setter

Closed for applications
Job details

Salary

Description
The Appointment Setter will be responsible for making outbound calls to set appointments for home remodeling valuations. The calls will be scripted, and the majority (90%+) will be outbound. Some leads will be warm, and the role will involve joining various campaigns in the dialer system. These campaigns will vary based on the age of the leads and will include re-engaging with those who received valuations but did not proceed with our services, as well as handling cancellations. In the future, the role may expand to include taking incoming calls from existing clients and cold calling to identify new potential clients.


Responsibilities

Make outbound calls to set appointments for home remodeling valuations Follow scripted calls to ensure consistency and effectiveness Join and manage campaigns in the dialer system, adjusting based on lead age and status Re-engage with leads who received valuations but did not proceed with services Handle cancellations and attempt to reschedule or re-engage Set up appointments in the dialer system Potentially take incoming calls from existing clients Conduct cold calls to identify new potential clients interested in our services


Skills: • At least one year of experience in sales or collections • Experience with hard calls is preferred • Client is not heavily focused on extensive experience Skills: • Ability to push and ask questions effectively • Handle the flow of a conversation smoothly • Active listening skills • Strong people skills • Tech-savvy and comfortable with dialer systems • Shark attitude: assertive, persistent, and persuasive • Proactive and able to take initiative Attributes: • Assertive • Persistent • Persuasive


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