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Seniority (Business, strategic management)
© Fuzu Ltd
PalmPay
Financial Services
Description
- Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
- Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
- Technical and Operational Skills.
Responsibilities
- Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
- Recruit, onboard, and manage POS agents, merchants, and field officers across the state
- Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
- Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
- Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
- Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
- Develop and execute strategies to expand agent networks and increase market penetration within the state
- Conduct regular training and performance reviews for POS agents and field teams
- Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
- Prepare and submit periodic performance, risk, and operational reports to regional or national management
- Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
- Enforce fraud prevention measures and promptly report suspicious activities
- Represent the company in engagements with local partners, merchants, and government stakeholders when required
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