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Microsoft 4Afrika Skills   |   Ghana   |   Log in or register to see the closing date

IT Technical Support Internship in Ghana, Accra

  • Bachelor's degree
  • Information technology, software development, data
  • Intern or trainee
  • Full Time
  • Permanent

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Job Summary

World-Class Skills is about Microsoft plans to develop a Self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness.
Microsoft, in partnership with the host organization, offer you a unique opportunity to kick start your career. The internship program will provide you with a real-world work experience and new skills while working for a leading technology organization on the African continent.
A technical intern should have:

· Problem Solving skills
· LAN Knowledge
· Help Desk Experience
· Verbal Communication
· Operating Systems
· Phone Skills
. Customer Service
· Quality Focus
· PC Proficiency
· System Administration


Responsibilities


. Troubleshoot and resolve customers problems
· Deployment of Office365 solutions to customers
· Support Office365 tickets as opened in the helpdesk partal
· Provide training to customers on Office365 capabilities
· Support the marketing team on Office365 technical issues
· Sever administration
· Test and document software
· Database management
· All tasks concerning the installation, migration and support of a sever system
· Microsoft Cloud products installation and support


General Information

Salary rangeNot specified
Additional informationNot specified
Contract type: Permanent
Job type: Full Time
Location: Accra
Area of work: Information technology, software development, data
Seniority: Intern or trainee

Job Requirements

Required education: Bachelor's degree
Required relevant work experience: one month
Required skills: Technical documentation; Customer support, CRM systems; Basic computer maintenance; Server management; Problem solving; IT support; Computer, laptop maintenance and repair; CSS; C, C# or C++
Required languages: English (Spoken: fluent | Written: fluent)


Microsoft 4Afrika Skills

Computers, software development and services

Microsoft is the worldwide leader in software, services, devices and solutions, founded in 1975. As a leader in platform and productivity for the mobile-first, cloud-first world, we believe in what people make possible. Our mission is to empower every person and every organization on the planet to achieve more.“I am because we are" - the popular African proverb asserts. It also best describes our relationship with the continent of Africa over the last 20 years.The Microsoft 4Afrika initiative has enabled us to link our growth with approaches that accelerate growth for the continent in three critical areas of development – world-class skills, access and innovation. Each of these focuses on different aspects that will help empower African youth, entrepreneurs, developers and business and civic leaders to turn great ideas into a reality that can help their community, their country, the continent, and beyond.World-Class Skills is about Microsoft’s plans to develop a self-sustaining, world-class education platform, both online and offline, to help Africans develop skills for entrepreneurship and improved employability and competitiveness.


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