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Customer support, client care Jobs in Kenya

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AfricaNigeriaUganda

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Seniority (Customer support, client care)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Customer support, client care
Unique Brilliant Tours and Safari

Restaurant + 2 more

Hotel Reservation Specialist

Closed for applicationsOnly on Fuzu
Nairobi • Kenya
Job details

Contract Type

Description
We are looking for a detail-oriented Hotel Reservation Specialist to manage hotel bookings and support the company's travel operations. In this role, you will handle hotel reservations, maintain accurate booking records, coordinate with hotel partners, and ensure smooth travel arrangements for the company.



  • Manage the full hotel reservation process, including inquiries, bookings, confirmations, modifications, and cancellations.
  • Maintain accurate reservation records and ensure timely updates.
  • Monitor hotel room availability and pricing.
  • Coordinate with hotel partners to resolve room allocation, overbooking, and other reservation-related issues.
  • Work closely with the company's travel and administration departments to support hotel arrangements for both individual and group travel.

    Requirements

  • Proficient in using major hotel reservation systems, OTA platforms (such as Booking.com and Expedia), or B2B booking channels.
  • Familiar with hotel reservation workflows and booking procedures.
  • Strong communication, coordination, and cost-control skills.
  • Detail-oriented, patient, and able to work under pressure.
  • Capable of handling unexpected booking modifications and cancellations.
  • Willing to follow company work assignments.


    • Tags
    Customer support, client careRestaurant, hospitality, travelEntry and Basic-levelKenya

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