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Kampala • Uganda
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Seniority (Accounting, finance, banking, insurance)
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VAAL Real Estate
Real estate
Description
- We’re looking for an Accounts Relationship Officer to join our vibrant team.
- If you’re passionate about accounts management and building strong client relationships, we’d love to hear from you.
- Relationship Management experience required
Send your application to recruitment@vaal.co.ug.
Responsibilities
- Proactively follow up with clients on instalment balances due under the signed purchase agreements.
- Contact clients through phone calls, emails and meetings to ensure timely settlement of balances and prevent arrears.
- Monitor client payment schedules and identify potential defaults, initiating early engagement to minimize risk.
- Negotiate and document structured repayment arrangements for overdue accounts, in line with company policies.
- Maintain accurate records of all client interactions, commitments and follow-up outcomes.
- Provide clients with up-to-date account statements, payment schedules and clear explanations of outstanding balances.
- Collaborate with the Credit Control Officer to ensure alignment between recovery actions and reconciled financial records.
- Coordinate with Sales and Legal Departments to align client payment obligations with contractual terms.
- Escalate unresolved arrears cases to management and support legal processes with complete account histories.
- Prepare regular reports for the Head of Finance on arrears status, recovery actions and collection performance.
- Safeguard VAAL Real Estate’s premium reputation by handling all collection activities with professionalism and client sensitivity.
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