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Alan & Grant, Ascentech Services Limited, Deloitte Nigeria, Ernst & Young Global Limited (EY), erpSOFTappProfession (Consulting, business support, auditing)
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Seniority (Consulting, business support, auditing)
© Fuzu Ltd
Ascentech Services Limited
Consulting + 2 more
Description
- 2–5 years’ experience in e-commerce, logistics, or fulfillment
- Strong knowledge of customer service best practices
- Excellent communication and interpersonal skills
- Proven expertise in logistics and fulfillment operations
- Strong problem-solving and analytical skills
- High attention to detail
- Strong reporting and documentation skills
- Proficiency in Microsoft Excel and general computer use
Responsibilities
- Review customer orders and plan, schedule, and coordinate delivery activities
- Oversee daily delivery operations, providing guidance as needed
- Track deliveries and resolve issues or delays promptly
- Serve as the primary contact for customer delivery inquiries and concerns
- Provide excellent customer service and handle complaints professionally
- Build and maintain strong customer relationships
- Prepare and maintain delivery records, reports, and documentation
- Provide timely delivery status updates to customers
- Collaborate with internal teams to ensure a seamless customer experience
- Identify and implement process improvements for efficiency and cost savings
- Maintain quality assurance standards in all customer interactions
- Create and manage product listings (descriptions, pricing, images) on the website
- Assist with stock counts and inventory reconciliation
- Support weekly/monthly reporting on inventory, deliveries, and operations
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