Relationship Officer, Retail Sales - Lagos

To market the bank’s retail products and services in order to establish, develop and maintain relationships with retail customers located in the target market.

Requirements

• A first degree in a Business-related discipline (Master’s/professional certification is an added advantage).
  
• Minimum of 2 years’ relevant experience in retail banking/sales.
  
• Strong knowledge of Nigerian retail banking market and banking operations.
  
• Excellent interpersonal, negotiation, and conflict resolution skills.
  
• Strong leadership, supervisory, and team management abilities.
  
• Proficiency in Microsoft Office tools and reporting.
  

• Develop and maintain strong relationships with retail customers.
  
• Market and cross-sell the bank’s retail products and services.
  
• Drive branch sales and deposit growth through effective marketing strategies.
  
• Supervise and coach account officers to achieve business goals.
  
• Implement call plans, track customer needs, and deliver excellent service.
  
• Monitor and analyze financial performance, ensuring compliance and quality reporting.
  
• Conduct regular customer visits to strengthen relationships and generate referrals.