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Africa Global Logistics Kenya, ALS Limited, Amentum , Ascentech Services Limited, Dangote GroupProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Transportation, logistics, driving)
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Health care, medical,Manufacturing,Non-profit, social work,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Transportation, logistics, driving)
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World Food Programme
Non-profit + 1 more
Description
Education:
- Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.
Experience
- Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
- Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
- Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.
Responsibilities
- Ensure that Global Fleet services are provided to the country offices in the region efficiently.
- Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
- Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
- Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
- Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
- Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
- Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
- Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
- Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
- Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
- Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
- Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
- Perform any other duties as required.
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