Requirements

• Requirement: University qualification or College qualification (completed or in progress).
  
• Minimum: 0 years; this is an entry-level learning role, though an interest in the logistics forwarding industry is advantageous.
  
• Knowledge: Basic interest in or introductory knowledge of road freight and multimodal transport.
  
• Communication: Strong verbal and written communication skills to provide timely and clear information.
  
• Attitude: Eagerness to learn the DHL system, industry workings, and port operations in Mombasa.
  
• Skills: High level of personal organization and the ability to follow structured sequences of steps.
  
• Analysis: Ability to break down basic processes into component parts and seek out necessary information.
  
• Customer Orientation: Desire to assist customers and internal stakeholders in an efficient and friendly manner.
  
• Planning & Organizing: Ability to schedule time effectively and use efficient work tools to meet learning milestones.
  
• Teamwork: Works cooperatively with the Senior Specialist and the wider team to achieve collective objectives.
  
• Technology/IT Systems: Ability to navigate and prepare reports and have skillset for office programs and ERP software.
  

• Administrative Support: Assist in managing and updating transit shipments via the CargoWise system under direct supervision.
  
• Documentation: Support the team in securing and organizing essential shipping documents, including Delivery Orders and Guarantee Forms.
  
• Reporting: Assist in the preparation and submission of daily transit reports for existing customers.
  
• Financial Administration: Support the billing process by ensuring shipment files are organized for timely month-end billing and helping with the provision of disbursements.
  
• Stakeholder Liaison: Assist in follow-ups with local authorities (KRA/KPA/CFS/KEBs) and shipping lines to facilitate the release of transit road shipments.
  
• Internal Coordination: Support inter-departmental communication and collaborate with colleagues to help achieve shared RFR targets.
  
• Compliance: Perform all assigned tasks i