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Oasis Outsourcing
Outsourcing + 1 more
(JBM) Sales Agent & Customer Service (6 months of sales experience) - Nairobi
Closed for applications
Description
Sales Agent & Customer Service
We are looking for a customer service and inbound sales agent with experience in telephone sales, goal orientation, and the ability to handle a high volume of calls. The role focuses on retaining customers, selling memberships, offering guarantees, and maximizing revenue per call.
Location: Nairobi, Kenya
Salary: 55,500 KES per month
Schedule: Availability Monday through Sunday — Time slot 8:00 a.m. to 9:00 p.m. CST / 2 days off (1 weekday + 1 weekend, not consecutive)
Responsibilities
- Provide excellent customer service and promote renewals.
- Be available on the phone 82% of the shift.
- Make up to 3 rebuttals per call to reinforce the value of membership.
- Comply with the assigned schedule, including availability to work weekends.
- Record all interactions and activities in internal systems.
Requirements
- Minimum 6 months of experience in inbound telephone sales.
- Excellent attitude.
- Ability to handle 4 calls per hour, averaging 40 calls per day.
- Organization, follow-up, and focus on metrics.
- High tolerance for pressure and results-oriented.
Responsibilities
Responsibilities
- Provide excellent customer service and promote renewals.
- Be available on the phone 82% of the shift.
- Make up to 3 rebuttals per call to reinforce the value of membership.
- Comply with the assigned schedule, including availability to work weekends.
- Record all interactions and activities in internal systems.
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